At PAC International, LLC. we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please email your RMA request to firstname.lastname@example.org.
- Return for refund within: 30 days
- Restocking fee may apply: 20% of the Final price
Here are the rules to follow for your return:
You may return most items sold by PAC International, LLC. within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories. A 20% restocking fee will be applied to all returns.
We cannot accept returns of certain items for a refund, including:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to PAC International, LLC.
A 20% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
package or any returns to PAC International, LLC. due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, less any shipping charges.
You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to email@example.com. PAC International, LLC, will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to PAC International, LLC. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to PAC international, LLC. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. PAC International, LLC. will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item
Customers may send the above information to RMA@pac-intl.com. A representative will review the order and respond within 48 hours.
All returns require a Return Merchandise Authorization (RMA) number. PAC International, LLC. will not accept any return without the RMA number. The package will be returned at the sender's expense.
For further assistance please e-mail firstname.lastname@example.org